Terms and Conditions

1. Acceptance of Terms

By accessing and using this website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree, you are not permitted to use this site. These Terms may be updated periodically, and continued use of the site signifies acceptance of the updates.

2Use of the Website

• The information provided on this website is intended for general informational purposes only. It is not a substitute for professional medical advice, diagnosis, or treatment.
• Users should not rely solely on the information provided on this website for medical decision-making. Always consult a qualified healthcare provider or physiotherapist for advice tailored to your specific health needs.
• This website does not establish a physiotherapist-patient relationship. Communication through the website, including inquiries or appointment bookings, does not constitute medical advice or treatment.
• Any testimonials, success stories, or examples shared on this website are based on individual experiences. Results may vary from person to person.

Prohibited Uses

• Users must not engage in activities that disrupt or compromise the security of the website, including but not limited to:

• Attempting to hack, modify, or otherwise interfere with the website’s functionality.
• Introducing viruses, malware, or any other harmful software.
• Gaining unauthorized access to the website’s server, data, or restricted areas.

• Users must not use the website to post or transmit any content that is unlawful, defamatory, abusive, obscene, or discriminatory.
• Misrepresentation of identity or the submission of false or misleading information through the website is strictly prohibited.

Limitations of Use

• The clinic reserves the right to restrict or terminate access to the website for users who violate these terms or engage in unauthorized activities.
• The website content, including treatment descriptions and general health advice, is subject to change without prior notice.

Third-Party Content

• The website may contain links to third-party websites or resources. These are provided for convenience and informational purposes only. The Flexing Physio does not endorse or assume responsibility for the content, products, or services offered on external websites.

Disclaimer of Liability

• While the clinic makes every effort to provide accurate and up-to-date information, the website may occasionally contain errors or inaccuracies. The clinic is not liable for any harm or loss arising from reliance on such information.
• Use of the website is at your own risk. The clinic does not guarantee uninterrupted or error-free access and is not responsible for any technical issues that may arise while using the website.

Geographic Restrictions

• This website is intended for users located in India. Services described may not be available in all locations, and local laws and regulations may apply.
• Users outside the intended geographic area access the website at their own discretion and must comply with applicable laws in their jurisdiction.

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3. Services Offered

• This website provides comprehensive information about the physiotherapy services offered by The Flexing Physio, including:

• Individual and group consultations.
• In-person and online physiotherapy treatments.
• Rehabilitation programs tailored to specific conditions, such as sports injuries, post-surgery recovery, and chronic pain management.
• Specialized therapies like manual therapy, dry needling, or electrotherapy (based on availability).

Online Resources

• Exercise Video Tutorials:
  The website features professionally curated videos demonstrating exercises designed to alleviate muscle pain, improve mobility, and strengthen targeted areas of the body. These videos include:

• Stretches for back pain, neck pain, and joint stiffness.
• Strengthening exercises for conditions like arthritis, sciatica, and posture correction.
• Relaxation techniques and breathing exercises to reduce stress-induced muscle tension.
• Instructions on proper form and techniques to prevent injury while performing exercises.

• Educational Articles and Blogs:
  Users can access articles and blogs authored by licensed physiotherapists, covering topics like:

• Best practices for at-home recovery.
• Tips to avoid common injuries during daily activities or sports.
• Advice on ergonomics for workplace and lifestyle adjustments.

• Customized Exercise Plans:
  Users may request personalized exercise plans by consulting with the clinic’s physiotherapists. These plans are tailored to individual needs and include video demonstrations and written instructions for each exercise.

Appointment Booking

• Online booking of appointments is offered for both in-person and virtual consultations. Bookings are subject to availability and confirmation by the clinic.
• Virtual consultations may include the review of user-reported symptoms, advice on appropriate exercises, and follow-up discussions regarding progress.
• The clinic reserves the right to modify or cancel bookings with prior notice. Users are encouraged to check their appointment status via the confirmation email or phone call.

Disclaimer for Online Resources

• The exercise videos and related content provided on this website are for informational purposes only. They are not a substitute for in-person physiotherapy sessions or professional medical advice.
• Users should consult a licensed physiotherapist or healthcare provider before starting any exercise program, especially if they have pre-existing conditions, recent injuries, or chronic pain.
• The Flexing Physio is not liable for any injuries, pain, or adverse effects resulting from improper execution of exercises or failure to consult a healthcare professional before use.

Subscription Services

• Users may subscribe to premium services, including:

• Access to an extensive library of advanced exercise videos.
• Monthly virtual Q&A sessions with licensed physiotherapists.
• Downloadable resources like progress trackers and exercise logs.

• Subscription plans are non-transferable and non-refundable once payment has been made.

Technical Requirements

• To access video tutorials and other online resources, users must have a stable internet connection and compatible devices.
• The clinic is not responsible for technical issues that may affect video playback or the user’s ability to access online resources.

4. Intellectual Property

• All content available on this website, including but not limited to text, images, graphics, videos, audio recordings, logos, designs, animations, downloadable materials, and trademarks, is the exclusive property of The Flexing Physio or its licensors. This content is protected under applicable copyright, trademark, and other intellectual property laws.

Prohibited Uses

• Users are strictly prohibited from the following activities without prior written consent from The Flexing Physio:

• Copying, reproducing, or replicating website content in any form, whether digital or print.
• Distributing, sublicensing, or transmitting the content to third parties.
• Using the website’s content for commercial purposes, including reselling or redistributing exercise videos, articles, or other resources.
• Modifying, adapting, or creating derivative works based on the website’s content.
• Removing, obscuring, or altering copyright notices, trademarks, or other proprietary identifiers on the website or its content.

Use of Videos and Tutorials

• The exercise videos and tutorials provided on this website are for personal, non-commercial use only. Users are not permitted to:

• Share or distribute video tutorials on social media, third-party websites, or other platforms without authorization.
• Edit, extract, or repurpose videos or their content for any purpose.
• Use the videos to train others or for professional purposes without explicit permission.

Ownership of Submissions

• If users submit reviews, comments, or suggestions to the website, they agree that The Flexing Physio has the right to use, reproduce, and display such submissions for promotional, marketing, or other purposes without compensation or acknowledgment to the user.
• Users retain ownership of any intellectual property in their submissions but grant the clinic a non-exclusive, royalty-free, worldwide license to use their contributions.

Third-Party Content

• Some materials, such as stock images, third-party logos, or embedded content (e.g., videos hosted on YouTube), may be subject to separate copyright or licensing agreements. Users are responsible for adhering to the terms of use associated with such third-party content.

Enforcement of Intellectual Property Rights

• The Flexing Physio reserves the right to take legal action against individuals or entities who violate these terms or infringe on its intellectual property rights.
• Unauthorized use of the website’s content may result in civil and criminal penalties under applicable laws.

Limited License

• Users are granted a limited, non-exclusive, revocable license to access and use the website and its content solely for personal, non-commercial purposes. This license does not transfer any ownership rights to the user.

Copyright Infringement Complaints

• If you believe that your intellectual property rights have been infringed upon through this website, please contact us with a detailed description of the alleged infringement, including the affected content and proof of ownership.

5. Payment and Cancellation Policy

Payment

• Payment Methods:

• Payment for services can be made either online through the website or in person at the clinic. Online payment options may include credit/debit cards, UPI, net banking, or other digital wallets as supported by the payment gateway.
• The clinic uses secure and trusted third-party payment gateways to process online transactions.

• Data Security:

• The clinic does not store or process any sensitive payment details, such as card numbers or banking credentials. All transactions are encrypted and handled directly by the payment processor.
• Users are encouraged to ensure the security of their own devices and internet connections while making online payments.

• Invoices and Receipts:

• Upon successful payment, users will receive a confirmation email with a receipt. For in-person payments, printed receipts will be provided at the clinic.
• If users do not receive a receipt or have issues with payment, they should contact the clinic immediately with transaction details for assistance.

• Refunds:

• Refunds are generally not provided for completed services. However, refunds for prepaid appointments may be considered in specific cases, such as clinic cancellations or other extenuating circumstances, at the sole discretion of The Flexing Physio.

Appointment Cancellation and Rescheduling

• Cancellation by the User:

• Cancellations must be made at least 24 hours before the scheduled appointment to avoid cancellation fees.
• Cancellations can be made online through the website or by contacting the clinic directly via phone or email.

• Late Cancellations or No-Shows:

• Appointments canceled less than 24 hours in advance, or no-shows, may incur a penalty fee of [specify amount or percentage]. This fee is non-refundable and will be charged to the payment method used for booking.
• Repeated late cancellations or no-shows may result in restrictions on future bookings.

• Clinic-Initiated Cancellations:

• If the clinic needs to cancel or reschedule an appointment due to unforeseen circumstances, users will be notified as soon as possible. Efforts will be made to reschedule at a time convenient for the user.
• In cases where rescheduling is not feasible, a full refund will be provided for prepaid appointments.

Subscription or Package Plans

• Prepaid Service Packages:

• The clinic may offer prepaid packages or subscription plans for physiotherapy sessions or access to online resources (e.g., exercise videos).
• Package validity and usage terms will be clearly outlined at the time of purchase. Unused sessions from expired packages are non-refundable.

• Cancellation of Packages:

• Cancellation of prepaid packages is only allowed under specific conditions, such as medical inability to continue treatment. Refunds, if applicable, will be prorated based on the number of sessions used.
• Refund requests must be accompanied by valid documentation, such as a doctor’s certificate, and are subject to approval by the clinic.

Late Arrivals

• Users arriving late for appointments may have their session time reduced to accommodate other scheduled appointments. Full payment will still be required.

Disputes

• In case of payment disputes or errors, users should contact the clinic immediately. The clinic will work with the payment processor to investigate and resolve the issue promptly.

Changes to Payment and Cancellation Policies

• The Flexing Physio reserves the right to modify its payment and cancellation policies at any time. Any changes will be communicated to users through the website or email notification.

6. Health Disclaimer and Limitation of Liability

Health Disclaimer

• The services, treatments, and exercises offered by The Flexing Physio are designed and delivered by trained professionals based on the latest physiotherapy principles and best practices. However:

• The effectiveness of treatments or exercises can vary significantly depending on individual health conditions, age, lifestyle, and adherence to prescribed programs.
• The clinic does not guarantee specific results or relief from pain for all individuals. Outcomes are subjective and influenced by factors beyond the clinic’s control.

• Exercise and Video Resources:

• The exercise tutorials, articles, and other content provided on the website are for informational purposes only and should not be considered a substitute for professional medical advice, diagnosis, or treatment.
• Users are strongly advised to consult with their primary healthcare provider or a licensed physiotherapist before beginning any exercise program or using the content available on this website.

User Responsibilities

• It is the user's responsibility to:

• Provide accurate and complete information about their medical history and current health conditions during consultations.
• Follow the prescribed treatment or exercise program as directed by the physiotherapist.
• Report any unusual or adverse reactions during or after treatment immediately to the clinic.
• Avoid overexertion, improper techniques, or unsupervised use of exercise routines, which could lead to injury or exacerbate existing conditions.

Limitation of Liability

• Treatment Risks:

• While the clinic strives to ensure a safe and effective environment, users acknowledge that physical therapy inherently involves risks, including but not limited to:

• Temporary pain, soreness, or discomfort during or after sessions.
• Aggravation of pre-existing conditions.
• Potential for physical injury or strain from exercises or treatments.

• The Flexing Physio shall not be held liable for:

• Any pain, injury, or discomfort arising during or after treatment due to individual reactions, pre-existing medical conditions, or failure to follow professional advice.
• Injuries or harm resulting from misuse or incorrect execution of exercises demonstrated in the provided videos or tutorials.
• Adverse effects caused by delay in seeking or acting on appropriate medical care.

• Website Use:

• The website and its content, including exercise videos, educational materials, and other resources, are provided on an "as is" basis without warranties, either express or implied.
• The Flexing Physio disclaims any liability for:

• Errors, inaccuracies, or omissions in the content.
• Interruptions, delays, or technical issues with website access or video playback.
• Any decisions made by users based on the information provided on the website without consulting a healthcare professional.

Indemnification

• Users agree to indemnify and hold harmless The Flexing Physio, its staff, and affiliates from any claims, damages, losses, or liabilities arising from:

• Participation in treatments or exercises.
• Use of the website’s content, including video tutorials and exercise plans.
• Failure to disclose relevant medical history or adhere to recommended treatments.

Medical Emergencies

• In the event of any severe pain, unusual symptoms, or medical emergencies during or after treatments or exercises, users are advised to seek immediate attention from a qualified healthcare provider or visit the nearest hospital.

Changes to Content or Policies

• The clinic reserves the right to modify or update any content on the website, including exercises, tutorials, or disclaimers, at its discretion. Users are responsible for reviewing the terms periodically to ensure compliance.

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7. Privacy Policy

Commitment to Privacy

• The Flexing Physio is committed to safeguarding your personal information. The clinic ensures compliance with all applicable data protection laws and implements measures to protect your privacy.

Data Collection

• The clinic may collect the following types of personal information:

• Personal Identifiable Information (PII): Such as name, email address, phone number, date of birth, and address provided during appointment booking, registration, or consultation.
• Health Information: Details about your medical history, symptoms, and treatment preferences shared during appointments or consultations.
• Payment Information: Information provided during online transactions, such as billing details, processed securely through trusted payment gateways.
• Website Usage Data: Including IP addresses, browser types, and pages visited, collected through cookies and other tracking technologies to enhance user experience.

Use of Data

• The information collected is used for purposes such as:

• Booking and managing appointments.
• Providing personalized treatment plans and recommendations.
• Communicating updates, reminders, or important notices about services.
• Improving website functionality and user experience.
• Conducting internal audits, research, and analysis to enhance services.

Data Sharing and Disclosure

• The clinic does not sell or rent your personal information to third parties.
• Personal information may be shared only under the following circumstances:

• With healthcare professionals or staff directly involved in your treatment.
• With trusted third-party service providers (e.g., payment processors, IT support) under strict confidentiality agreements.
• If required by law or legal processes, such as court orders or government regulations.

Data Security

• The clinic implements industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during online transmission.
• Secure storage of health and personal information in restricted-access systems.
• Regular monitoring and updating of security protocols to address emerging threats.

Cookies and Tracking Technologies

• The website uses cookies to enhance user experience, analyze website traffic, and provide personalized content.

• Users can manage cookie preferences or disable cookies through their browser settings. However, certain website functionalities may be limited if cookies are disabled.

• Third-party analytics tools, such as Google Analytics, may be used to understand website usage patterns and improve services.

Children’s Privacy

• The website is not intended for children under 13 years of age without parental consent. The clinic does not knowingly collect personal information from minors. Parents or guardians should supervise the use of the website by minors and contact the clinic if they believe their child’s information has been collected without consent.

User Rights

• Users have the following rights regarding their personal information:

• Access: Request details of the personal data collected and stored.
• Correction: Update or correct inaccuracies in personal information.
• Deletion: Request deletion of personal data, subject to legal or medical record-keeping requirements.
• Opt-Out: Unsubscribe from marketing communications at any time.

Consent

• By using the website, you consent to the collection, processing, and storage of your information as outlined in this policy.
• If you do not agree with any aspect of the Privacy Policy, please refrain from using the website or sharing your personal information.

Third-Party Links

• The website may contain links to third-party websites or services. The clinic is not responsible for the privacy practices or content of these external sites. Users are encouraged to review the privacy policies of third-party websites before engaging with them.

Policy Updates

• The Flexing Physio reserves the right to update or modify the Privacy Policy at any time to reflect changes in legal requirements or services.
• Any significant changes will be communicated through the website or email. Users are encouraged to review the policy periodically for updates.

 

8. Third-Party Links

External Websites

• The website may include links to third-party websites, platforms, or services for your convenience or to provide additional information related to physiotherapy, healthcare, or general wellness. These links do not imply endorsement or recommendation by The Flexing Physio.

Content Responsibility

• The Flexing Physio has no control over the content, accuracy, or quality of the information provided on external websites. The clinic does not assume responsibility for:

• Errors, omissions, or misleading information presented on third-party websites.
• The safety or reliability of external services, products, or resources referenced through these links.

Privacy and Security

• Third-party websites may have their own privacy policies, terms of use, and data collection practices. Users are encouraged to review the privacy policies and terms of any linked website before providing personal information or engaging with their services.
• [Physiotherapy Clinic Name] disclaims liability for any data breaches, unauthorized use of information, or other security issues arising from interactions with external websites.

User Risks

• By clicking on third-party links, users acknowledge and accept that:

• Their interaction with external websites is at their own risk.
• The clinic is not liable for any damages, losses, or consequences resulting from the use of or reliance on content from external websites.

Third-Party Products and Services

• Any references to third-party products, services, or resources are provided for informational purposes only and should not be construed as endorsements or guarantees by The Flexing Physio.
• Users are advised to conduct their own due diligence and consult a healthcare provider before utilizing any third-party products or services linked on the website.

Changes to Links

• The clinic reserves the right to add, update, or remove third-party links on the website at its discretion.
• Users should note that the inclusion of a link does not constitute a permanent association or affiliation with the linked website.

Reporting Issues

• If users encounter inappropriate, outdated, or broken links on the website, they are encouraged to report them to the clinic using the provided contact details.

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9. User Responsibilities

Proper Use of the Website

• Users agree to use the website only for lawful purposes and in compliance with these terms and conditions.
• Prohibited activities include but are not limited to:

• Uploading, transmitting, or distributing any viruses, malware, or harmful software.
• Attempting to gain unauthorized access to restricted areas, servers, or databases associated with the website.
• Hacking, phishing, or engaging in activities intended to disrupt the website’s functionality.
• Using the website for any fraudulent, defamatory, or otherwise unlawful purposes.

Accuracy of Information

• Users must provide accurate, current, and complete information when:

• Booking appointments or consultations.
• Registering for services, newsletters, or other offerings.
• Submitting health or contact details via online forms.

• Users are responsible for ensuring that their contact details are up-to-date to receive timely communication from the clinic.

Confidentiality of Login Credentials

• If the website includes user accounts or login functionalities, users are responsible for maintaining the confidentiality of their usernames, passwords, and account details.
• Users agree to:

• Notify the clinic immediately of any unauthorized use of their account or login credentials.
• Take reasonable measures to prevent unauthorized access to their accounts.

Compliance with Healthcare Advice

• Users are expected to follow the advice, instructions, and guidelines provided by the clinic's healthcare professionals when using exercise videos, treatment plans, or other resources offered on the website.
• Users agree not to misuse the information provided, including sharing personalized advice or treatment plans with others.

Respectful Interaction

• Users are expected to interact respectfully and professionally when engaging with clinic staff through online channels, such as email, chat, or appointment booking systems. Abusive or inappropriate behavior will not be tolerated.

Restrictions on Content Sharing

• Users must not reproduce, distribute, or publicly display any content, including videos, articles, or treatment resources, without prior written consent from the clinic.
• Unauthorized use of website materials may result in legal action.

Liability for User Actions

• Users acknowledge that they are solely responsible for their actions while using the website and agree to indemnify the clinic against any claims, losses, or damages arising from their misuse of the site.

Reporting Issues

• Users are encouraged to report technical issues, security concerns, or inappropriate content to the clinic’s support team promptly.

10. Indemnity

User’s Responsibility for Damages

• By using the website and the services provided, you agree to indemnify, defend, and hold harmless The Flexing Physio, its employees, contractors, agents, affiliates, and service providers (collectively referred to as "Indemnified Parties") from any and all claims, losses, liabilities, damages, costs, expenses, or legal fees (including attorneys’ fees) arising out of or related to:

• Your use of or inability to use the website or any services provided.
• Any content you upload, submit, or transmit through the website, including health information or personal data.
• Your violation of any of the terms and conditions outlined in this agreement, or your breach of applicable laws, regulations, or third-party rights.
• Any fraudulent activities or misrepresentations made during registration, appointment booking, or consultation processes.
• Any injury, damage, or adverse effects that may result from the use of advice, exercise videos, treatment programs, or other content provided by the clinic.

Healthcare-Related Indemnity

• You acknowledge and agree that the clinic’s services and the information provided on the website are intended to supplement, not replace, professional medical advice.
• You agree to indemnify the clinic and its affiliates against any claims or damages resulting from actions you take based on the website’s content, including health-related advice, treatment suggestions, or exercise plans.
• The clinic is not responsible for any consequences arising from following or disregarding medical advice provided by external sources accessed through the website.

Third-Party Claims

• You agree to indemnify and hold the clinic harmless in the event that a third-party claims damages, losses, or expenses as a result of your actions, content contributions, or misuse of the website.
• This includes but is not limited to legal claims brought by third-party providers, service providers, or other users whose rights may have been violated as a result of your actions.

Legal Costs and Expenses

• In the event that the clinic is required to defend itself against a legal claim arising from your actions, you agree to cover any legal costs, including reasonable attorney fees, incurred by the clinic as a result of such a claim.
• If the clinic is found liable for any of the aforementioned claims, users agree to assist in providing necessary documentation and information to help defend such claims.

Notification of Claims

• If any claim, lawsuit, or legal proceeding is initiated against you or the clinic related to your use of the website or services, you agree to immediately notify the clinic in writing, providing all relevant details of the claim.
• The clinic reserves the right to assume exclusive control of the defense or settlement of any such claim and may require you to cooperate with its defense efforts.

Extent of Indemnity

• This indemnity obligation will survive the termination or suspension of your use of the website and services and will remain in effect even if you stop using the website.

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11. Governing Law

Jurisdiction and Applicable Law

• These Terms and Conditions, along with any disputes, claims, or issues arising out of or related to the use of this website, shall be governed by, and construed in accordance with, the laws of India, without regard to its conflict of law principles.
• By using the website, you agree to submit to the exclusive jurisdiction of the courts located in [Your Jurisdiction], and you consent to the resolution of disputes through legal processes within this jurisdiction.

Resolution of Disputes

• In the event of any dispute, claim, or disagreement arising from your use of the website, you agree to make a good faith attempt to resolve the matter amicably with The Flexing Physio prior to initiating any formal legal proceedings.
• If the dispute cannot be resolved through negotiation or informal resolution, it shall be settled exclusively through litigation in the courts of India.
• The prevailing party in any legal action shall be entitled to recover reasonable legal fees and costs incurred during the dispute resolution process.

Alternative Dispute Resolution

• The Flexing Physio may, at its sole discretion, agree to attempt to resolve disputes through alternative dispute resolution (ADR) methods such as mediation or arbitration.
• If both parties agree to engage in ADR, the procedures and costs will be determined in accordance with the applicable laws and rules of [Your Jurisdiction].
• Any dispute resolved through ADR will be binding and enforceable in the courts of [Your Jurisdiction].

International Use

• If you are accessing the website from outside of India, you are responsible for complying with local laws regarding the use of the website and its services.
• The Flexing Physio makes no representation or warranty that the content and services available on the website are appropriate or legal in other jurisdictions.

Severability

• If any provision of these Terms and Conditions is found to be invalid, unenforceable, or void under the laws of India or any applicable international laws, the remaining provisions shall continue in full force and effect.
• The invalidity of any provision shall not affect the enforceability of the other provisions of these Terms and Conditions.

Amendments to Governing Law Clause

• The Flexing Physio reserves the right to modify or amend this Governing Law clause in accordance with changes to applicable local or international laws. Any such amendments will be effective upon publication on the website.

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12. Changes to Terms and Conditions

Right to Modify Terms

• The Flexing Physio reserves the right to modify, update, or change these Terms and Conditions at any time and at its sole discretion, without prior notice.
• Any changes made to the Terms and Conditions will be effective immediately upon posting on this page, unless otherwise stated.
• The most current version of the Terms and Conditions will always be available on the website. By continuing to access or use the website after such changes are posted, you agree to be bound by the updated Terms and Conditions.

Notification of Changes

• While the clinic is not obligated to notify users of changes to these Terms and Conditions, any significant modifications may be communicated via email, notification on the website, or other reasonable methods.
• Users are encouraged to regularly check this page to stay informed of any changes.

Acceptance of Updated Terms

• Your continued use of the website and its services after any changes to these Terms and Conditions signifies your acceptance of the updated terms.
• If you do not agree with any updated Terms and Conditions, you should discontinue use of the website and its services immediately.

Impact of Changes

• Any changes made to the Terms and Conditions may impact your rights and responsibilities when using the website. It is your responsibility to review the Terms and Conditions regularly to stay informed about your obligations under these terms.
• The clinic will not be liable for any consequences arising from your failure to review or understand the updated Terms and Conditions.

Severability of Changes

• If any change to these Terms and Conditions is deemed invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect.
• Any changes that are deemed invalid or unenforceable will not affect the validity of the other provisions of these Terms and Conditions.

Historical Versions of Terms

• Users can view the historical versions of these Terms and Conditions by contacting the clinic's support team.
• Historical versions will be available for reference but will not be applicable to current users.

13. Contact Information

General Inquiries

For any questions, concerns, or clarifications regarding these Terms and Conditions or any other aspect of the services provided by The Flexing Physio please feel free to reach out to us using the following contact details:

Email

• Primary Contact Email: info@theflexingphysio.com
• For inquiries about appointments, services, or general information, please email us, and we will respond as quickly as possible.
• For support or technical assistance with the website, you can contact us at support@flexingphysio.com.

Phone

• Phone Number: 9860268699
• Clinic Our phone lines are available during working hours: 6.30pm to 9pm.
• You may also leave a voicemail outside of business hours, and we will get back to you promptly.

Physical Address

• Clinic Address: Integra Speciality clinics, Khamla, Nagpur 
• You are welcome to visit us in person during regular office hours for consultations, appointments, or general inquiries.
• If you need directions or further assistance, please contact us in advance.

Emergency or Immediate Assistance

• For urgent health matters or emergencies, please contact your local emergency services or your primary healthcare provider.
• The clinic is not responsible for emergencies that may arise during or after the use of the website’s services.

Social Media Contacts

• You can also reach us through our social media channels for updates, promotions, and general inquiries:

• Facebook: [Clinic Facebook Link]
• Instagram: [Clinic Instagram Link]
• Twitter: [Clinic Twitter Link]
• LinkedIn: [Clinic LinkedIn Link]
• We encourage users to follow us for health tips, updates, and more.

Business Hours

• Office Hours: Monday - Friday: 6.30 pm to 9 pm
• Saturday: 6.30 pm to 9 pm
• Sunday: Closed
• Our hours of operation are subject to change on public holidays or due to unforeseen circumstances. Any changes to our schedule will be posted on our website or communicated via email.

Mailing Address

• Mailing Address (for written correspondence or documents):
• Please ensure that any mail sent to us includes your full name, contact information, and a brief description of the issue or inquiry.

Fax (if applicable)

• Fax Number: [Clinic Fax Number]
• You may send any necessary documentation to our fax number during business hours.