The Flexing Physio - Expert Physiotherapy in Nagpur

Introduction

At The Flexing Physio ("we," "us," or "our"), your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, book services, or interact with us online. By accessing and using our website, you agree to the practices described in this policy.

This Privacy Policy applies to all users of our website, including visitors, clients, and anyone who accesses or uses the services offered on our website. We are committed to safeguarding the privacy of your personal data and ensuring that it is used in compliance with all applicable data protection laws.

1. Information We Collect

We collect information from you in several ways when you use our website, such as through contact forms, appointment bookings, and other interactions. This information helps us provide our services, improve user experience, and comply with regulatory requirements.

a. Personal Identification Information

Name
Email address
Phone number
Address
Date of birth
Health-related information (only when relevant to services, e.g., medical history or injury details)

b. Non-Personal Identification Information

Browser type and version
Device information
IP address
Referring website
Pages visited and time spent on the website

c. Health Information (as applicable)

In certain cases, we may collect health-related data, such as details about any injuries, pain, or conditions that may require physiotherapy. This data is collected only with your explicit consent and is handled securely. You have the option to provide this information voluntarily when booking appointments or filling out relevant forms.

2. How We Use Your Information

We use the information we collect for the following purposes:

a. To Provide and Manage Services

To process appointment bookings and provide consultation or treatment information.
To offer personalized physiotherapy advice or exercise videos based on your health condition.
To manage and improve the quality of our services.
To ensure that you receive relevant information, reminders, or follow-up on treatment or appointments.

b. Communication

To send appointment confirmations, reminders, and follow-up communications.
To respond to queries, feedback, or requests made via contact forms, emails, or phone calls.
To notify you about changes to our services, terms, or this Privacy Policy.

c. Website Functionality and User Experience

To analyze website traffic and user behavior to improve functionality.
To enhance your browsing experience by tailoring the website's content to your preferences.
To monitor and protect the security and performance of the website.

d. Marketing and Promotions (with consent)

To send promotional emails or newsletters about new services, special offers, or health tips.
To conduct surveys or research to improve our services and offerings. You will always have the option to opt-out of marketing communications.

3. How We Protect Your Information

We implement strict security measures to protect your personal and health-related information from unauthorized access, alteration, disclosure, or destruction. These measures include:

a. Encryption and Security Protocols

We use secure socket layer (SSL) encryption to ensure that your personal data, such as payment details, is transmitted securely.
We store sensitive data in encrypted databases and restrict access to authorized personnel only.

b. Data Access and Storage

Only staff members who require access to your personal data to perform their duties (e.g., physiotherapists, administrative staff) will have access to the information.
We retain personal data only for as long as necessary to provide services or comply with legal requirements. When no longer needed, your data will be securely deleted or anonymized.

c. Third-Party Service Providers

We may share your information with trusted third-party service providers (e.g., payment processors, email communication platforms) to help us deliver services. These third parties are contractually obligated to keep your information confidential and use it solely for the purposes of providing services on our behalf.

4. Cookies and Tracking Technologies

We use cookies and similar technologies (e.g., web beacons, pixels) to enhance your user experience, analyze website usage, and improve the services we offer.

a. Types of Cookies We Use

Essential Cookies: Necessary for the functionality of the website, such as session cookies that keep you logged in during your visit.
Analytical Cookies: Used to gather data on how visitors interact with our website, such as page views and time spent on each page.
Advertising Cookies: Used to display targeted ads to users based on their browsing activity.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of the website.

5. Sharing Your Information

We do not sell or trade your personal information to third parties. However, we may share your information in the following cases:

a. With Your Consent

If you give us explicit permission, we may share your information with a third party (e.g., healthcare providers) to facilitate referrals or collaborative treatment.

b. Legal Requirements

We may disclose your personal information if required to do so by law or in response to valid legal requests (e.g., subpoenas, court orders, or government inquiries).
We may also disclose your information to protect our rights, property, or safety, or the rights, property, or safety of others.

c. Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website if such a change occurs.

6. Your Rights and Choices

You have the following rights regarding your personal information:

a. Access and Correction

You can request access to the personal information we hold about you and request corrections or updates if necessary.

b. Deletion of Information

You may request that we delete your personal information, subject to legal or contractual obligations that may require us to retain certain data.

c. Opting Out of Marketing Communications

You can opt out of receiving marketing communications at any time by following the unsubscribe link in our emails or contacting us directly.

d. Data Portability

If you wish to receive a copy of your personal data in a commonly used format, you may request it, and we will provide it within the legal framework.

7. Children's Privacy

Our services are intended for individuals over the age of 18. We do not knowingly collect or solicit personal information from children under 13 years of age. If we discover that we have inadvertently collected personal data from a child under 13, we will delete that information promptly.

8. International Transfers of Data

If you are accessing our website from outside India, your personal data may be transferred to and stored in servers located in India. By using our website, you consent to the transfer of your personal information to our servers and those of our service providers.

9. Changes to This Privacy Policy

We reserve the right to update or change this Privacy Policy at any time. When we make changes, we will post the revised policy on this page with an updated revision date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data protection practices, please contact us at:

Email: theflexingphysio1@gmail.com
Phone: 9860268699
Address: Integra speciality clinics, khamla, nagpur